Callcenter Medewerker outbound (M/V) gezocht !

Voor onze hotelportal Drooms (www.drooms.nl) zijn wij op zoek naar een Callcenter Medewerker die in staat is een groot deel van de telefonische werkzaamheden op zich te nemen.

Op 22 mei 2012 is Drooms.nl gelanceerd. Drooms is een website voor klanten die het belangrijk vinden dat ze optimaal comfort hebben tijdens hun hotelverblijf. Bij optimaal comfort hoort dan ook een comfortabel bed waar je helemaal tot rust kunt komen na een intensieve dag. Een plek waar na een goede nachtrust weer vol energie een nieuwe dag in gegaan kan worden.

Uit ervaring is gebleken dat naast e-mailcontact met de hoteliers, telefonisch contact minstens zo belangrijk is. Tevens bestaan je werkzaamheden uit het up-to-date houden van de social network sites van Drooms en het schrijven van de nieuwsbrieven.

Lees verder…

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Drooms is LIVE!

It seemed so far away, but then suddenly the Drooms Go-live date of 22 May rapidly approached. For a couple of days the whole team has been working deep into the night to make sure that all points on our ‘to do’ list are fully covered and completed.

On Tuesday morning we are going through the entire testing protocol one last time:

  • Does the site function properly on all systems and with all existing search engines?
  • Are all links and scripts solid and working well?
  • Does the site pass the last in-depth security check?
  • Have all legal implications been fully covered?

And so forth…

At 14:30 CET we are totally ready. A noteworthy moment: Project lead Mark Jan Alkema pushes the symbolic button and…. the Drooms website is ‘in the air’. Time to uncork a nice bottle of Champagne!

It definitely has been a huge effort. Behind each tiny visible AND invisible detail of the website, there is a long story. The aim of Drooms is to be truly different in the information it offers to its visitors. Next to that, the ‘look and feel’ of the site is tremendously important to us. Many hotel owners reacted enthusiastically when they heard about the concept, yet some kept their reservations. As a result, on the Go-live date we do not yet have the amount of hotel and room information that we hoped for. On the other hand, we are in touch with a large number of inspiring hotels and hotel owners with whom we have started to build a pleasant long-term working relationship. And we are convinced that the professional approach of Drooms will soon attract a lot more hotels with quality beds.

By now the Go-live date is already two days behind us. Yesterday we have been concentrating on urgent matters only; it was time to catch up sleep. However, from today onwards everybody is fully prepared and ready again. Especially now that the site has been published, it is extremely important that all works well and remains working well. On to the next milestone!

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Woensdag 23 mei: Sinds gisteren is Drooms live !


Het leek nog zo ver weg en toch naderde de geplande Drooms Go-live datum van 22 mei ineens met rasse schreden. Tot diep in de nacht is er in de nacht van maandag op dinsdag doorgewerkt om alle openstaande puntjes op onze ‘to do’ lijst weg te kunnen strepen.

Dinsdagochtend wordt het testprotocol nogmaals helemaal doorlopen.

  • Functioneert de site goed met alle browsers en alle systemen?
  • Werken alle links en koppelingen naar behoren?
  • Is de beveiliging van de site’ bullet proof’?
  • Is het juridische gedeelte geheel afgedekt?
  • Etc.

Om 14:30 uur is het echt zover. Een plechtig moment.

Project leider Mark Jan Alkema drukt op de symbolische knop en…. Drooms is in de lucht.

Tijd voor champagne!

Het is niet van een leien dakje gegaan. Achter ieder detail van de site schuilt een lang verhaal. Graag willen we met Drooms echt onderscheidend zijn en informatie bieden die bezoekers niet zo makkelijk ergens anders kunnen vinden. Daarnaast is natuurlijk de uitstraling van de site enorm belangrijk. Veel hoteliers reageren enthousiast, maar zijn tegelijkertijd afwachtend. Hierdoor hebben we minder informatie over alle geschikte hotels dan we gepland hadden voor de Go-live. Aan de andere kant hebben we een groot aantal inspirerende hoteliers leren kennen, met wie we zoals het er nu naar uitziet een prettige langdurige samenwerking aan zullen gaan. Hopelijk zal de professionele uitstraling van Drooms meer hoteliers met kwaliteitsbedden over de streep trekken.

Inmiddels is het’ the day after’: De G0-live datum zit er op. Vandaag worden alleen de urgente zaken afgehandeld. De slaap van de afgelopen dagen wordt ingehaald. Maar vanaf morgen staat iedereen weer voor 100% paraat. Juist nu de site live is, is het des te belangrijker dat alles klopt en blijft kloppen. En daar zullen wij alles aan doen.

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Manage hotel data with Drooms

The website is in development and racing towards the finish line, and even though the site cannot yet be used, hotel managers already have the possibility of adding their hotel’s information to our database! Their information will be available the very moment the site launches.

Problem is: how do the hotel managers add this information to our database? Luckily, the answer, as well as actually adding data, is simple!

Firstly, hotel managers will need login information to gain access to http://backstage.drooms.nl/: the hotel management section of the site. Receiving login information is easier than you might think. We are currently establishing contact with a selection of hotels by phone. If your hotel is amongst this selection, you will sooner or later hear from us. Everything will be a breeze from there on out. Alternatively, you can establish contact with us. All requests by phone or e-mail will be processed as soon as possible by our team. You can find our contact information here (http://blog.drooms.nl/index.php/contact-us).

Secondly, after logging in, hotel managers will be able to manage every bit of information concerning their individual hotels. More importantly however, they will be able to add rooms to our database.

When users of the final hotel portal use the search functionality, they will be searching for specific beds or bed types. We will deliver search results based on the matching rooms of every hotel in the database. Eventually, the user will be provided with an overview of hotels. These hotels can offer the bed the user was looking for in de first place. Also, we provide the contact information for every hotel. This way, the user will have no problems contacting the hotel with the bed he is looking for.

Adding the hotel rooms is easy enough. First, a hotel room is described in a simple form. After that, beds can be specified per room. Of course, only the rooms with quality beds will need to be described and the beds therein specified. Luckily, explaining exactly where to click and what to is not necessary at all, because the entire process is guided and clear. Having problems nonetheless? No worries: we have written a user manual that guides hotel managers through the entire process, step-by-step. This way, every question should be provided with an adequate answer. Even if the guiding texts and user manual leave some questions unanswered, we are always available for support by sending an e-mail to support@drooms.nl or even by phone (+31 (0)23 302 0040).

 

 

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Web design update

It has been a long time since we have posted here, so I figured it would be a nice time to show you some screenshots from actual coded pages. Right now, I am still working on the interface of some additional functions I would like to finish before the site’s launch, but most of it is ready for production. In short, we are getting there.

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Backstage Development

Currently we’re still working on the Hotel Management Site. We want to make it more functional, attractive and user friendly. Finally we want to change the whole Graphical User Interface to fit to our style and the front page.

Features in Development First we want to add more features to the site. Add, edit, delete pictures of your hotel, rooms and the most important, the beds you have. You will be able to upload as many pictures as you want. But remember it’s always about the quality, not the quantity.

Guide We’ve written a guide that will help you with adding/editing data in our system. It will be available soon in the management portal.

The guide will explain all of the features included in the management site.

(update 08/10/11: The Guide is now available in the management portal)

 

 

 

 

 

Support Are you still having troubles with editing data ? Our support team can help you with all your problems.

Just go to the support department, make a new support ticket. And we will help you with your problem.

 

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Entering bed details

Still entering all the bed details in the Drooms Hotel Management Site.
As of today, our Drooms portal provides 12 different brands of hotelbeds and mattresses.

 

In alphabetical order, the entered brands are:

Auping
Carpe Diem
Coco-Mat
DUX
Hästens
Jensen
Phi-ton
Savoir Beds
Schramm
Swissflex
TRECA
Vi-Spring

 

 

So, if you own a hotel, bed & breakfast, or rental chalet and have beds and matresses of one of the brands mentioned above,  and didn’t receive an invitation from us?

Please give us a call or send us an e-mail and we will add your hotel to our Drooms portal.

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Sneak Preview #1

We’re still working hard on making Drooms one of the best and most specialized hotelplatforms on the Web. Today, we sent an email to clients who have been fortunate enough to be chosen to be added freely. We wanted to give them a feeling of what Drooms is going to be like, which is why we decided to provide them (but also you) with a little sneak preview of the Drooms user interface.

The first screenshot is of the homepage, where users are immediately introduced to a search form so they can jump right into the action. Drooms is going to be a widely search-based platform as search is the most effective and direct way to retrieve information. We also believe our (especially first-time) users want to use our platform because they can’t find what they’re looking for elsewhere, probably meaning they’re looking for something specific.

Other then that there’s a switch at the right top of the page where the user can change the language to either English or Dutch, and a small global navigation menu used to go back to the home page, browse our database, or learn more about our services. These elements are deliberately put into the top right corner, as they will not be used frequently.

The second screenshot shows a search result. On the left, filters can be used to filter your results dynamically. Also here, we intend to focus as much on the beds as possible. The results can also be sorted on relevance, ratings, popularity and alphabet. The switch on the right can be used to view your results in tiles, similar to this view in iTunes.

The third screenshot shows the homepage of a hotel. Hotels all have the following pages:

  • ‘Overview’ gives an overview of the hotel (shown in screenshot).
  • ‘Beds’ gives an overview of what beds are available. Clicking a bed results into going to a page which is centered around the chosen bed.
  • ‘Facilities’ gives an overview of the extra services the hotel has to offer (Free Wi-Fi, Indoor pool, etc.)
  • ‘Location’ gives a description of the hotel’s location and the facilities close-by.
  • ‘Reviews’ shows reviews written by our users (these will all be moderated to maintain quality).

This concludes our first sneak preview of Drooms. If you can provide any feedback, please do so in the comment section below or send an email to marcel@drooms.nl.

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Drooms.blog launch

Starting today we’ll be using this blog to post news and updates on the development of Drooms.nl and Droomshotels.com. Although most of our current clients and customers are Dutch, this blog will mostly feature posts written in English so everyone can read along.

For even more news and updates, make sure to like us on Facebook and follow us on Twitter!

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